Documentation explains product behavior. The Terms, Privacy Policy, Refund Policy, and Acceptable Use Policy control where a summary and a contractual policy differ.
Browse operational guides
Order lifecycle
The order timeline records the agreement, the current owner of the next action, and the evidence behind each transition.
Read guidePlatform-owned listings
What GuestPost owns, what we guarantee, and how settlement is handled for listings managed directly by GuestPost.
Read guidePayments and settlement
Money states are explicit. Provider confirmation, platform records, and the order lifecycle must agree before balances change.
Read guideFraud protection
Preventive controls, handling, and escalation guidance for suspected marketplace abuse.
Read guideAccount security
Protect the identity that controls orders, listings, support evidence, organization access, and financial actions.
Read guideHow to use these references
- Check the ownership label before selecting a listing.
- Read the displayed service requirements and commercial terms before creating or accepting an order.
- Use the order timeline as the source of truth for current state and available actions.
- Keep support, cancellation, dispute, and fraud reports inside the authenticated platform whenever possible.
Controlling policies
These guides describe operational behavior. The applicable policy controls if a guide and contractual language differ.